Shipping policy

Shipping Policy

Effective Date: July 15, 2026

Thank you for shopping with Surplus Tow Parts. We are committed to processing and shipping your order as quickly and accurately as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email or phone number provided at checkout.

Shipping Methods

We ship orders using trusted carriers, including:

  • UPS
  • FedEx
  • USPS
  • Freight carriers (for oversized or heavy items)

Shipping options and estimated delivery times are displayed during checkout and may vary depending on your location and the products ordered.

Shipping Rates

Shipping charges are calculated at checkout based on the size, weight, destination, and shipping method selected.

Delivery Times

Estimated delivery times begin once your order has been shipped and are provided by the shipping carrier. While we strive to meet estimated delivery dates, Surplus Tow Parts cannot guarantee delivery times and is not responsible for delays caused by:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Incorrect or incomplete shipping addresses
  • Events beyond our reasonable control

Freight Shipments

Large or oversized items may ship via freight carrier. Freight deliveries may require an appointment and signature upon delivery. Customers are responsible for inspecting freight shipments before signing for delivery.

Any visible freight damage must be noted on the carrier's delivery receipt before accepting the shipment.

Lost, Stolen, or Damaged Packages

If your package is lost, arrives damaged, or is missing items, please contact us as soon as possible at Support@SurplusTowParts.com.

Once a shipment has been transferred to the carrier, delivery is the carrier's responsibility. We will gladly assist with filing carrier claims when applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, additional shipping charges may apply if the package must be rerouted or reshipped. Surplus Tow Parts is not responsible for orders delivered to an incorrectly entered address.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.

International Shipping

International shipping may be available on select products.

Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Questions?

If you have any questions regarding shipping, please contact us:

Surplus Tow Parts
417 E. Euclid Ave.
Compton, CA 90222

Email: Support@SurplusTowParts.com